Xtime increases customer retention by transforming the ownership experience for service departments and OEMs, increasing customer satisfaction while boosting dealer revenue and profitability. Xtime's Spectrum, the industry’s first fully integrated, cloud-based system, helps dealerships create an outstanding ownership experience and turn one-time customers into repeat buyers. From the first touchpoint to checkout and beyond, Spectrum creates the high-quality experience customers expect and drives the growth dealerships need.
Vehicle sales are now contributing less to dealership profit and fixed ops is contributing more. Today, fixed ops comprises 49% of dealership gross profit. The 2018 Service Industry Study looks at five key trends that are critical to continuing the positive momentum in fixed ops that dealers have gained over the last three years.
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