Back Office Archives - Page 2 of 5 - Cox Automotive Inc.

Meet the Consumer Demand for Omnichannel Retailing 10/25/2024 Jessica Stafford, Senior Vice President of Cox Automotive Consumer Solutions, shares how dealers can provide an outstanding shopper experience with an omnichannel approach. Today’s car shoppers have made themselves clear. They want an omnichannel retail experience: 71% of consumers say they are likely to complete their next car purchase using an omnichannel approach. (2023 Cox Automotive Car Buyer Journey Study) 43% of recent car buyers used… Read Article

Back Office Sales Marketing

Announcing Retail360: The Only True Omnichannel Capability in Automotive Retail 10/08/2024 Today’s consumers want a consistent, connected car-buying journey. In fact, according to Cox Automotive’s Car Buyer Journey study, 43% of recent car buyers used an omnichannel approach, and 71% are likely to do so in the future. That means more than 7 out of 10 shoppers will use multiple channels—online, in-store or some combination—to make their next vehicle purchase. Providing the connected, omnichannel experience consumers want—while… Read Article

Back Office Sales Marketing

Become More Profitable & Efficient with Insight from Today’s Top Performing Dealerships 06/15/2021 In every industry, there are top performers who separate themselves from the pack by achieving results that go above and beyond what others manage to accomplish. But, they also separate themselves through their daily actions, by differences in the way they approach operations. These discerning dealers are thriving — and they’re sharing the secrets of their success. See full image As a general rule, top performers… Read Article

Back Office

Telematics Take the Headache – and Cost – Out of Your Loaner Fleet 01/23/2020 A loaner fleet can involve significant costs – and a lot of moving parts. It’s not easy to track and recoup expenses associated with their loaner vehicles, keep tabs on mileage or servicing, or just stay up to speed on what is going on with the fleet at any given moment. That’s where telematics can make all the difference. A fleet manager’s best friend, telematics help… Read Article

Mobility vehicle subscription loaner fleet telematics Back Office

Ready or Not, Mobility Is Transforming the Automotive Industry 07/29/2019 EMBRACING THE CHANGE: If You Don’t, Someone Else Will History has proven if a better system comes along and it’s viable, people will use it. It’s entirely plausible that taxicab companies considered that there could be a better way to dispatch their vehicles. But their missed opportunity opened the door for a third-party – Silicon Valley-funded Uber – who revolutionized the ride-hailing industry away from taxicab… Read Article

Mobility vehicle subscription Back Office Sales

Consumer Attitudes Toward Car Ownership Are Changing 05/28/2019 Take a snapshot of the road today – before you know it, it will look completely different. Today the traditional model of mobility (that is, individual car ownership, taxis and public transportation) reigns supreme. Most miles driven today are by owner-operated vehicles, and nearly everyone (83%) is using a personally owned vehicle on a weekly basis.1 But alternative transportation options are starting to chip away at… Read Article

Mobility vehicle subscription Back Office Sales

Shift from Ownership to Access Is Shaping the Future of Automotive 02/05/2019 Awareness and usage of ride-hailing, car-sharing, and vehicle subscription services are growing, with nearly 4 in 10 consumers agreeing that transportation is necessary, but owning a vehicle is not. Collectively termed “mobility,” these disruptions to automotive retail are predicted to have a significant impact on consumer vehicle sales over the next five years.1 Dealers and OEMs must prepare for this change. Consumers increasingly feel that owning a vehicle… Read Article

Mobility vehicle subscription Back Office Sales

CRM Strategies to Drive Dealership Success in 2019 12/14/2018 As dealerships face increasing competition amid shrinking margins, a strong CRM strategy should be the cornerstone of every dealership. Most dealerships, though, are still struggling to optimize their system. Many dealerships have invested in a new CRM but aren’t seeing a return on their investment. Some have fallen behind on updating the CRM and haven’t been able to motivate their teams. Others find their sales figures… Read Article

CRM Staffing Back Office

Drive Dealership Profitability & Growth by Speeding the Process from Auction to the Lot 10/02/2018 Infusing speed and efficiency into the wholesale-to-retail process — from inventory identification, acquisition and floor-planning to inspection, transportation and merchandising — is not only a way to increase inventory turn, but it's also a particularly effective and increasingly necessary way that progressive dealerships can help overcome margin compression. As used retail gross margin has steadily declined from 13.7% in 2011 to 11.7% in 2017 (exacerbated by… Read Article

Floor Plan Acquisition Wholesale Reconditioning Logistics Back Office Inventory

Is It Time to Reevaluate Your Dealership’s CRM? 08/20/2018 As the saying goes, we all strive to “work smarter, not harder.” That’s undoubtedly why your dealership invested in its current CRM: to get a tool for improving workflow, increasing efficiency and boosting ROI. What happens when your salespeople have had time to get to know your CRM, but the improvements aren’t materializing or are less dramatic than you’d hoped? Assuming your staff is using the… Read Article

CRM sales process Sales Back Office