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U.S. Automobile Dealer Sentiment Stumbles in Q3 as Political Climate Heats Up 09/06/2024 ATLANTA, Sept. 6, 2024 – The Q3 2024 Cox Automotive Dealer Sentiment Index (CADSI) shows automobile dealers in the U.S. continue to view the market as weak. The overall Q3 market sentiment index dropped to a score of 40, down from 42 in Q2 and 45 from a year ago, signaling a weakened market sentiment. “For more than two years now, after reaching peak profits in… Read Article

Cox Automotive Dealer Sentiment Index CADSI Press Releases

U.S. Automobile Dealer Sentiment Index: As Market Uncertainty Grows, Dealers Remain Pessimistic and Cautious 06/10/2024 ATLANTA, June 10, 2024 – The latest Cox Automotive Dealer Sentiment Index (CADSI) remained stable from Q1 to Q2 2024 despite dealer uncertainty in the market and economy. The Q2 current market index score of 42 indicates most U.S. auto dealers see the market as weak. One year ago, the index was 45, also below the 50 threshold. The last time current market sentiment was above… Read Article

Cox Automotive Dealer Sentiment Index CADSI Press Releases

Cox Automotive 2024 Path to EV Adoption Study Suggests Electric Vehicle Consideration Will Surge in Second Half of Decade 05/14/2024 ATLANTA, May 14, 2024 – A second, significant wave of shoppers ready to consider buying an electric vehicle (EV) is poised to begin entering the market in the second half of the decade, according to the latest findings from the 2024 Path to EV Adoption Study by Cox Automotive. The findings indicate that nearly half of all vehicle shoppers in market today are not even considering… Read Article

Electric Vehicles EVs EV Press Releases

WATCH NOW: Insights to Take you to the Next Level for a Healthier World and Stronger Bottom Line 04/22/2024 While it is necessary for dealerships to realize short term benefits from their sustainability efforts, environmental sustainability will increasingly play a significant role in the long-term profitability of dealerships. Being intentional and organized around sustainability is necessary to maximize the benefits. Also, local community engagement is a key enabler of long-term success of dealership environmental sustainability efforts. Learn more about brands featured in the video: Do… Read Article

Speaker Sessions

WATCH NOW: Understanding the Differences in Your AI Options for Auto Retail 04/15/2024 “Artificial intelligence is everywhere. And that is a good thing for our industry! Recent advances in technology have the potential to be gamechangers for dealerships. But all AI is not created equal. Watch this video to learn how to make sense of all the buzz, including what to expect from this technology and key questions to ask as you evaluate tools.  Learn more about brands featured… Read Article

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A Fresh Focus on Fixed Ops Is Paying Off 01/16/2019 Vehicle sales are now contributing less to dealership profit and fixed ops is contributing more. Today, fixed ops comprises 49% of dealership gross profit.1 The service department is also critical to retention and repeat sales. In fact, 74% of car buyers who had their vehicle serviced by the dealership of purchase said they were likely to return there to purchase their next vehicle, while only 35%… Read Article

Fixed Ops Dealership Experience Research Fixed Ops

Fixed Ops 11/06/2017 When it comes to maintenance and repair services, dealers are leaving money on the table. In this video, Isabelle Helms, Vice President of Research & Market Intelligence at Cox Automotive, shares the revenue opportunity with fixed ops and what dealers can do to capture more of this potentially lucrative market. Check out all of the Top 10 Trend videos to learn more: Millennials Affordability Autonomous Vehicles Used Car… Read Article

Fixed Ops Research Fixed Ops Market Insights Economy & Trends

Service 10/18/2017 When it comes to maintenance and repair services, dealerships are leaving money on the table. Despite being known for their knowledgeable and skilled technicians, dealers only capture 30% of service visits a year. Dealerships must more effectively “sell” their service department. Ultimately, a strong maintenance and repair customer service experience can lead to future sales and referral business. $ B spent on service Consumers spend $99… Read Article

Fixed Ops Research infographic Fixed Ops Market Insights Economy & Trends

Maintenance & Repair Study 03/23/2016 According to a new study, dealerships are leaving money on the table when it comes to maintenance and repair services. In fact, only 30% of total service visits occur at a dealership. The reasons why dealerships are not capturing more of this $99 billion market fall into five main categories: 1) Value Perception 2) Awareness 3) Customer Experience 4) Warranty/Service Contract Expiration 5) Location/Convenience Find out… Read Article

Fixed Ops Dealership Experience Research Fixed Ops

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